Privacy Policy

Last updated: January 2026

1. Introduction

Ebrali Fitness Studio Pty Ltd, operating as Ebrali Fitness Studio, is committed to protecting the privacy and personal information of our members, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, visiting our studio at 14 Dalley Street, Sydney, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as we may update it to reflect changes in our practices or applicable legislation.

2. Information We Collect

We collect personal information that you voluntarily provide when registering for membership, booking sessions, completing contact forms, subscribing to communications, or interacting with our staff. This information may include your full name, email address, phone number, postal address, date of birth, emergency contact details, and payment information. For fitness services, we may also collect health-related information such as medical history, injury details, fitness goals, and body composition measurements that you choose to share during assessments. We collect website usage data automatically through cookies and similar technologies, including IP addresses, browser type, device information, pages visited, and time spent on our site. CCTV footage may be recorded within our studio premises for security purposes, with appropriate signage displayed at entry points.

3. How We Use Your Information

Your personal information is used to provide and manage our fitness services, process bookings and payments, communicate session confirmations and schedule changes, and deliver personalised training programmes tailored to your goals. We use contact details to send service-related notifications, membership renewals, and responses to your enquiries submitted through our website or by phone. With your explicit consent, we may send promotional communications about new classes, events, special offers, and studio updates. Health information collected during fitness assessments is used solely to design safe and effective exercise programmes and is accessible only to your assigned coaches and relevant administrative staff. Aggregated, de-identified data may be used for internal analytics to improve our services, class scheduling, and member experience without identifying individual members.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, including payment processors, booking management software providers, email delivery services, and IT support contractors. These third parties are bound by confidentiality agreements and are permitted to use your information only for the specific services they provide to Ebrali Fitness Studio Pty Ltd. We may disclose personal information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our members, staff, or the public. In the event of a business transfer, merger, or acquisition, member information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

5. Data Storage and Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Electronic records are stored on secure servers with encryption, access controls, and regular security audits conducted by qualified IT professionals. Physical records, where maintained, are stored in locked cabinets accessible only to authorised personnel. Payment card details are processed through PCI-compliant payment gateways and are not stored on our internal systems. While we take all reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. To make an access or correction request, contact us at ebrali@hotmail.com or call +61292597000, and we will respond within thirty days. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out of marketing does not affect service-related communications necessary for your membership. You may request deletion of your personal information, subject to our legal obligations to retain certain records for tax, insurance, and regulatory purposes. If you believe we have handled your personal information in breach of the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner.

7. Children's Privacy

Our services are primarily designed for adults aged eighteen and over. We do not knowingly collect personal information from children under sixteen without verifiable parental or guardian consent. Minors aged sixteen to seventeen may participate in certain programmes with written consent from a parent or legal guardian. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

8. International Data Transfers

Some of our service providers may store or process data on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient country provides comparable privacy protections or that contractual safeguards are in place to protect your information in accordance with APP 8 requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our website with a revised effective date. Material changes will be communicated to active members via email or studio notice. Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Ebrali Fitness Studio Pty Ltd at ebrali@hotmail.com, call +61292597000, or write to us at 14 Dalley Street, Sydney NSW 2000, Australia. Our privacy contact is Marcus Chen, Owner and Privacy Officer. We are committed to resolving privacy concerns fairly and promptly.